Return Policy
RETURNS
Our policy lasts 30 days for orders below $150. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We recommend all returns to have shipment tracking.
To be eligible for a return, your item must be barely used or un-used and in the same condition that you received it. It must also be in the original packaging. Midoricide reserves the right to refuse or modify refunds in cases of excessive use or abuse. Refund minus shipping cost will be refunded to customer.
If due to unforeseen sensitivity from product use or defect, reach out to us to discuss a refund. Note refund has to be done within 30 days window.
Shipping fee of the returned item is the buyer's responsibility and non refundable. Refund of the returned product will be issued upon arrival of the product.
Certain orders cannot be returned example, custom special products . Please get in touch if you have any questions about your specific purchased item.
Unfortunately, we also cannot accept returns on sale items or gift cards.
CANCELLATION
Products which are ordered and pending processing in our system can be cancelled via email or through the telephone for a full refund plus shipping cost. If for some reason, you plan on canceling, please let us know within 24 hours of placing the order. We aim to process orders as soon as possible.
If order has already been processed and shipped, send the un-opened item within 15 days of receiving the shipment. As stated above, product must be unused and in the same condition as it was received. It must also be in the original packaging including shrink wrap, bubble wrap and any packaging material included in the package. If the product is free of defects, shipping cost of the product to be returned will be paid by the buyer. Shipping fee of the returned item is the buyer's responsibility and non refundable. Refund of the returned product will be issued upon arrival of the product.
ADDITIONAL NON-RETURNABLE ITEMS
Additional non-returnable items:
*Gift cards
*Some health and personal care items
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@midoricide.com.
SALES ITEM (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@midoricide.com and send your item to: 747 E boughton Road, Suite 325, bolingbrook, IL 60440
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: 747 E boughton Road, Suite 325, bolingbrook, IL 60440
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.